Overview of the Member Engagement Specialist, FES
At Wayspring, we're not just offering a job — we're offering the opportunity to make a difference. We’re looking for a Member Engagement Specialist to play an essential role in supporting individuals through their recovery journey. You’ll be responsible for the initial engagement and enrollment of eligible health plan members within a treatment facility or community-based setting, helping them understand the valuable services Wayspring offers. You’ll continue to support and engage members throughout their program, ensuring they have the support and resources they need to succeed.
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This is your chance to be a difference-maker! We’re looking for someone who is not just a professional, but a passionate advocate for the wellbeing of those in your community. The ideal candidate is someone with strong communication skills, experience in discharge planning, social work, peer recovery, behavioral health, or the substance use disorder space, and a genuine desire to see others succeed.
As a Member Engagement Specialist, you'll support a specific market that Wayspring serves, empowering individuals through our comprehensive services. This role requires regular daytime travel to meet members in and around the greater Chicago area - mileage reimbursement is included!
We are passionate about breaking barriers alongside those facing substance use disorder. Whether you’re in the field or in the corporate office – our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental trainings are the norm – you grow, we grow. At Wayspring, we don’t just see you as an employee, we see you for who you are. a whole-person – with hobbies, pets, families, and lives outside of work. Our flexible schedule and flexible work environment options help you to create and maintain the work-life balance you need most.
Responsibilities of the Member Engagement Specialist, FES
- Facilitates in person enrollments at Wayspring partnered facilities, and where appropriate, conduct outreach to providers to secure member referrals
- Engages members and provides them with an educational overview of Wayspring’s service offerings, with the goal of program enrollment
- Secures verbal and written consent, and obtain appropriate paperwork for services including consent to clinic services and release of information forms from members to participate in Wayspring’s services
- Collaborates with facility discharge planning teams to ensure members leave facilities with a safe and stable plan
- Secures members first appointment with clinical services at Wayspring
- Provides follow-up to members for 30-90 days post discharge at partnered facility, driven by the individual member’s needs.
- Initiates creative strategies to facilitate member contact, including in-person opportunities
- Provides ongoing engagement to members both telephonically and in-person
- Incorporates recovery support themes into engagement to improve member experience
- Regularly reviews member profile for SDoH and clinical updates
- Maintains performance accountability around member enrollment, clinic conversion, and achieve performance targets
- Adheres to Wayspring information security and privacy requirements
- Minimum of three (3) years of experience in an outreach, social work, or street outreach role
- Highly organized, detail-oriented, and self-driven with the ability to work independently and as part of a team
- Demonstrated ability working in a matrixed environment
- The ability to communicate effectively and persuasively – including de-escalation skills and crisis management – is required
- Exceptional verbal and written communication skills, and effective presentation skills
- Experience with CRM platforms or Electronic Health Record systems (EHR/EMR) is highly preferred
Our goal is to foster a workplace where everyone feels a true sense of belonging, is supported, and empowered to thrive. We actively seek different backgrounds, perspectives, and experiences—because we believe that drives better performance and innovation. We’re committed to identifying and removing barriers for the communities we serve.
Benefit Summary
Creating a great employee experience takes more than just perks—but let’s be real, those matter too. Here’s how we’re building a company where you, your family, your pets, and your passions can thrive.
